CAA Reviews
Based on 21 customer reviews and online research, caasco.com has a consumer rating of 2.5 out of 5 stars, indicating that most customers are not satisfied with CAA.
5 Stars(7)
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1 Star(13)
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Top Reviews
I was left stranded 2 times by CAA regarding Towing services. They blame covid for the first service call yet still charge a ridiculous premier membership fee of $185 dollars per year. First incident, I was told over the phone that I have to find my own ride to the Police Collision centre!!!!. I drove my damaged vehicle myself to the local Police collison centre myself Thank god I can still drive my car. I was shocked. CAA rep 2nd towing issue was trying get home with the damaged vehicle and the new car . Call was made on the Monday and they told me no problem. On Thursday, they refused to tow the truck from Brampton Mitsubishi They told me yes on Monday and then tell me NO on the Thursday. The reason being is the damaged vehicle to be towed did not have a license plate which is perfectly legal in Ontario. My insurance company Wawanesa came to the rescue and picked up the vehicle at no cost. They knew that I was upset about this situation. CAA has unreasonable restrictions and policies that are are not clearly transparent or fair. It almost seems they want to take your money and make it virtually impossible for members to make full use of membership. CAA seems out of touch with members and yet seems to spend a lot of time as Federal Government lobby group. In the end , I cancelled by CAA membership and joined Canadian Tire Roadside assistance at half the cost. I do not trust CAA with my safety, car, or insurance needs There is no such thing as 3rd chance in my books. I have made my comments very clear to a senior executive of CAA NIAGARA who tried to address these issues and make some means of accommodation of the the stress, frustration, and lack of service. Loyalty does matter but you have betrayed my faith and trust in your organization. Its time for CAA OTTAWA head office to read of of these comments and take CAA members more seriously.
They don't even deserve a one- star rating. I and my family have been loyal members of CAA for close to forty years. On July 10, 2019 a water main broke and flooded my basement causing extensive damage to basement and contents. What transpired has been fifteen months of being lied to and manipulated. After having a company they regularly hire to do the clean up, this company refused to give me any more than one container for storage of basement contents. I'm a senior who is living on a limited income. I have been sleeping on my kitchen floor since July 15, 2019 because I tried to save some of the contents that would have been thrown out because of their refusal. I have lost irreplaceable mementos and belongings amounting to thousands of dollars. When I contacted the CAA claims adjuster I was flipped back to the clean up company.
I ended up dealing with the CAA South Central Ontario manager who gave me deadlines that didn't exist and threats of having my contents dumped back in my basement as I was being hustled to "move the claim forward" by agreeing to things that benefitted CAA. There were other serious concerns and I emailed this manager for months trying to resolve this claim while finding out from other agencies that there were things I was entitled to under my claim that I didn't get.
CAA has a motto and Mission Statement. It is ludicrous and flies in the face of the shabby way I and others have been treated not only by CAA South Central Ontario but by CAA itself. Just read the reviews on the Internet from people who worked for them, people who had memberships with them and tried to get towing, etc, and people who have had house insurance with them to see how they really treat clients who try to put in a claim. There is something called Bad Faith Insurance. CAA and CAA South Central Ontario are the epitome of Bad Faith Insurance. Steer clear if you value your house, your car, your belongings and yourself. Steer clear if you want honesty and integrity in an insurance company because you won't get it with CAA.
Customer Reviews (21)
Car sat for 6 months not used. Needed boost. Then started it every couple days. Died again. Found out battery only had 15% life left. 7 yr old battery. Chris from CAA was not only professional but explained everything. Got new battery installed. Best $200. I spent. Koodos to Chris at CAA. Need more like him
I pay for Premier Membership--and waited ONE HOUR--on a night when activity was slow--to have the door opened---called at 1:07 A M--spoke to Josh in London--who, based on the questions asked---put this call on the back burner--anyone in danger...car in a secure spot--blah blah blah...tra la la la la...he informed it may be MORE than a 2 hour wait--check your telephone conversations if you doubt---only reason you get 1 Star--is the Attendant(HE WORKS FOR FRED- S AUTO SERVICE) was informative and displayed empathy--PULL UP YOUR SOCKS CAA!!!!!!!!
Its very bad customer service due to their monopoly they never ever appreciated customers and don’t care about the customer. I had bad experience once i called caa flat tyre Caa service person use my car battery and depleted and customer service guys setting inthe office and asked questions me like crime branch people asking questions that i made complaints means i did crime. They just try to avoid any compensation to customer even they are faulty. Very bad experience and very bad vibes come out when they asked the questions i know they don’t even care about their review because of their monopoly
We'll I called the Nepean office today to get a quote on car insurance. I must the lady was very useless and for that reason I decided not to get my insurance then caa and seriously thinking of canceling my membership. With all that is going on in the world and to have a agent like that really!I have 2 siblings who got auto insurance with you but this one won't because you really have terrible customer service and hope she is reading this also. That's all I have to say disappointed ????
Annual renewal $186, last year $146 (both plus HST).
No indication on the invoice that the price had gone up; they're obviously hoping to slide it thru and hope no one notices.
I contacted CAA; they said this was "$20 to counteract operational costs".
Just one more extortionist using the pandemic as an excuse to gouge.
Car wouldn’t start in Dundas, ON and a member of CAA was there within 15 minutes! The service was excellent, I had a new battery and was driving away within 20 minutes of his arrival. I don’t know what I would have done without this membership. Thanks, CAA!
For South Oakville apartment area, Feb 2/21. Wonderful service! My car parked outside, freezing winds, won't start. Called for help. Lovely service person, Bryan (Brian sp?) arrived within the estimated 25 minutes; I was contacted, by phone, twice during the waiting time, too. Friendly, efficient, and patient worker Bryan got it started and gave me helpful advice and information. Then he hurried off (properly masked) to help the next customer in distress, waiting for him in the frigid cold. Thank you CAA and staff. Glad I am a member!
Sylvia V.
Today I contacted CAA offices specifically to purchase a battery
I spoke to Mxxxx about this gave her all of the necessary info and told her I did not have a battery currently in the vehicle. She understood that and that it wasn’t a problem and proceeded to set the process up.
At 4:00pm, CAA ‘tech’, Vxxx, arrived.
I told him there was no battery in the truck. He proceeded to my truck. He looked in and said ‘there’s no battery’.
He never touched the truck. He returned and said that he needed a battery. He said that he ‘could not sell me a battery without taking one in return’. I indicated that CAA’s information nowhere expressly requires a battery on the
sale of a new one, only that you would ‘dispose of your old battery at no additional cost to you’.
Vxxxx than called ‘his boss’ who said CAA must have the used battery. Vxxxx than said ‘I would have to charge you and additional $20.00 if I sold you a new battery’, (instead of returning AN old battery).
I than said, fine, put the battery in, I’ll be happy to pay the $20.00.
To my amazement Vxxxx said, ‘I can’t sell you a battery’. I responded, ‘You just said you can sell me a battery for an additional $20.00’. All Vxxxx could do was mumble slightly and that say ‘I can’t sell you a battery’.
I am absolutely shocked at the manner CAA handled this entire situation. I do not criticize Vxxxx He was spouting the so called Company policy. Nowhere can I locate a written word that requires an old battery in return or that CAA
cannot sell a battery, without the old battery in return.
Why can Vxxxx tell me that he can sell me a battery for a $20.00 upcharge, but that he won’t sell me a battery.
This makes no sense whatsoever.
It is apparent that you are making money on the old battery and CAA is not passing that benefit or any part of that benefit back to A member.
And I suppose for this, you will likely want to charge me a service call for absolutely nothing.
For an outfit that espouses goodwill and service, you sure have fallen down on your commitment.
My whole family has trusted CAA for over 40 years.
It is obvious, based upon this situation, our trust was misplaced and you should be ashamed of misleading your membership.
I have always relied on the assurance CAA is behind me should something go wrong with my awesome 2010 VW. I’ve used CAA for a dead battery, #rip, locked keys, a flat. I’m one of those people who have nightmares about not finding their car. What I really wish for, other than a pony, is the freedom to access renewing online during off hours. For 3 years running, visiting the website to renew has proven unsuccessful listing OOPS try again later. This is the quiet time when I have the freedom to complete online tasks, not later. And yes, I will be attempting it in 2022 because I’m an Aries - and I believe in miracles.
I had my car breakdown last night on an exit ramp. I called CAA and the person on the phone was very nice. she put my call through as a priority service and while on the phone got details in case I had to be towed, so I could avoid calling back in.
She said some one should be there within 25 minutes and they were there in about 10 minutes. The driver boosted my car, but it seems the alternator died, he left the battery pack attached to my car and tied the hood so I could drive home and he followed me in the tow truck (I was not too far from home). Buy doing this I did not get left on the side of the road waiting for someone to pick me up because they are not allowed to have you in their vehicle bcuz of covid, which I understand and respect.
Overall, a best case scenario for the situation, they couldn't have done better.
Don't waste your money on their travel insurance, as I've waited since May 1st, with the onset of Covid 19, as have not received my money. All I get is delay tactics.
Walter
very unfriendly and not understanding of covid times....had a classic vehicle dune buggy brought to garage for brake job ,,because of covid times unable to get parts till mid december I have a premium membership for 25 years and they refused to tow it back because it is drivable now but has no heat no roof and there is also snow on the road..they even tried to lecture me do ur job and do not try to justify bad service
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